Coaching Association of Canada

FAQs for Professional Coaches Holding a Registered Coach License

Below are common questions asked by coaches who hold a Registered Coach license. If your question is not answered, please contact the Coaching Association of Canada™ (CAC) at procoach@coach.ca.


I hold a Registered Coach license. How do I obtain my ChPC® designation?

If you are currently a Registered Coach, in good standing*, and you wish to transition to become a Chartered Professional Coach® (ChPC®), you can do so at the time of your renewal by clicking on the Renew and Transition button on your Locker account at no extra cost. A coach must achieve post secondary education or National Coaching Certification Program™ (NCCP), and coaching experience in order to be considered for the ChPC designation. For the details visit the Knowledge and Experience page.


Who can be a reference for my transition to a ChPC?

References are accepted from your NSO (National Sport Organization), your PTSO (Provincial or Territorial Sport Organization), your LSO (Local Sport Organization), or a ChPC in good standing.


How do I renew my Registered Coach license?

Step 1: Login to the Locker

Step 2: Click the Professional tab on the left side of your screen

Step 3: Click on the Renew button and follow the onscreen prompts

Step 4: Submit a recent and valid Police Information Check (if you current one expired)

Step 5: Sign the CAC Code of Conduct, declare your ethical conduct, and sign the agreement


What is the deadline to renew my Registered Coach license?

The annual deadline to renew your Registered Coach license is the anniversary date that you were granted the license. A recent and valid Police Information Check is also required, at minimum, every three years to maintain a status of being in good standing. (TIP: Your anniversary date and your Police Information Check expiry date can be found under the Professional tab of your Locker account.) Visit our Fees page for more information.


How do I remain in good standing?

To be in good standing, you must:

  • Renew your dues annually before your individual renewal deadline (i.e., one year from the date you were granted a license);
  • Have a recent and valid Police Information Check on file (TIP: Your anniversary date and your Police Information Check expiry date can be found under the Professional tab of your Locker account);
  • Sign the CAC Code of Conduct annually;
  • Declare your ethical conduct annually; and
  • Sign the agreement annually.

What is a “recent” and “valid” Police Information Check?

One of the following is considered a “recent” and “valid” Police Information Check:

At a minimum, a Canadian Police Information Centre (C-PIC) check or a Vulnerable Sector Check (VSS, VSV, VSC) from your local Canadian police office that has been issued within the last 6 months. Ask them to submit the information check in its original form by mail to the Coaching Association of Canada, Professional Coaching Department, c/o House of Sport, RA Centre, 2451 Riverside Drive, Ottawa, ON K1H 7X7;

An Enhanced Police Information Check (E-PIC) through Sterling Talent Solutions that has been issued within the last 6 months; or

An E-PIC from one of Sterling Talent Solutions’ international partners that has been issued within the last 6 months or a Globex or Interpol record check.


I forgot my login credentials. What do I do?

Your login credentials are the same as those you use to access the Locker. You can either use your email or your NCCP# with your password. If you forgot your NCCP#, you can use the Lookup my NCCP# function. If you forgot your password, you can use the Forgot Password? function. (NOTE: These functions only work if you have a current and valid email address on your account.) Or you can email coach@coach.ca or call 613-235-5000 ext. 1 for assistance.


Is my NCCP number the same as my Professional Coaching number?

Yes, your National Coaching Certification Program number is your professional coaching number and the Locker is the one central database for your educational and Professional Coaching needs. This means that your Locker profile contains all your NCCP, ChPC or Registered Coach information, making the application process more efficient.